Everything we do in our organizations and companies, is done through process. Problems are often caused by processes that no longer work. As an organization grows and matures, the processes they use must also grow and mature, which often does not happen.
As a Process Consultant, my job is to facilitate better processes that enable groups to solve problems that are unique to their own organization.
What makes me a unique Process Consultant are my unique qualifications and skill sets; i.e., having graduate level education in both leadership and psychology, coupled with various rank and file experiences in areas like retail, warehousing, and residential health care.
In order for 21st century companies to succeed today, they must depend on people at every level to achieve strategic goals and sustain success. This means having a facilitator who can act as a process liaison, capable of bringing both sides together.
That unique skill set is someone that non-managerial employees believe they can trust and who understands them, but also someone who also understands the strategic needs of your company.
Implicit in Process Consultation is the assumption that all organizational problems are fundamentally problems that involve human interactions in processes, at least to some degree. This is based on the fact that organizations are networks of people engaged in achieving common goals that require interactive processes among themselves. Therefore, the more effective people are in the process, the more effective solutions will be.
Some of the basic assumptions that underlie Process Consultation are as follows:
- Employees often do not know the cause of a particular problem, and need help diagnosing that cause. They need a facilitator as opposed to an expert.
- A facilitator does not need to be a industry subject expert. You already have experts that are employed and paid by your company.
- Many people on both sides of the aisle do not understand how to work with a consultant, which is why a facilitative liaison is a better choice.
- As a result of good facilitation, you can build community within your organization.
- It is smarter to grow your people and not your consultant.
- As your people develop their process skills, they will develop their ability to solve more complex problems.